Indian Railways has taken another big step to make train ticket booking easier. Now, passengers can book tickets just by speaking, without typing anything. IRCTC has launched a new voice-based ticket booking feature that will save time and make the process smoother for users, especially those who are not comfortable with apps or typing in English.
Voice-Based Ticket Booking System Launched
IRCTC has partnered with CoRover.ai to introduce the voice assistant feature named “AskDISHA 2.0”. This AI-powered tool understands natural speech and can help users book train tickets using voice commands. You can speak in Hindi, English, or Hinglish, and the assistant will guide you through the entire booking process. It is available on the IRCTC website and mobile app. This system is designed to help users with real-time support, including checking PNR status, train availability, timings, and fare details.
How This Technology Works
The voice assistant uses machine learning and natural language processing to understand user questions. Once a user speaks, the system processes the voice command and shows relevant options. You can simply say, “Book a ticket from Delhi to Mumbai for tomorrow,” and the assistant will show available trains and help you complete the booking. It is a secured system, and payment can also be done without leaving the page.
Available Languages and Compatibility
Currently, the service supports English, Hindi, and Hinglish. IRCTC plans to expand it to more Indian languages in the future. You can use this service on smartphones, laptops, or desktops through the official IRCTC platform. There is no extra charge to use the voice assistant. It works with both Android and iOS systems.
Ease of Use and Future Benefits
This move is expected to benefit senior citizens and users from rural areas who face difficulty in typing. It also saves time for regular passengers. The voice booking system is available 24×7 and reduces dependency on typing or navigating menus. IRCTC aims to make ticket booking accessible for every type of user with this technology.